On a better note I would like to thank the young lady Denise at the front desk the following morning for her help with getting us a refund!
This place doesn't even deserve the star it has. We stayed in room 303 on 7-3-17 to 7-4-17. This was the worst hotel I have ever stayed at in my life! The worst thing Was that we found bed bugs in the bed where our children were sleeping along with roaches in the shower! On the 3rd floor it was so hot you could barely breathe, then when you are walking down the hall there is trash and dirt all over the floor which has been there since we checkedin on 7/3/17 @3pm. In our room the floor was nasty, we had to ask for a remote which took 30 min because the front desk didn't have batteries and the front desk also told us I hope this works cause if not there is nothing I can do about it, and there was no tissue paper. Also the guy at the front desk was horrible in customer service he was never at the desk and was always outside smoking. No lie there is probably two packs of cigarette butts at the front door of hotel.
My family and i enjoyed our stay. We had a wonderful time in Mississippi and i would stay again at Red Roof in Ocean Springs.
I WOULDNT EVEN GIVE ONE STAR THIS PLACE IS HORRIBLE, WE BOOKED THIS ROOM FOR THE ENTIRE WEEKEND BUT ENDED UP LEAVING THE SECOND NIGHT THAT AFTERNOON. WE WERE GREETED AT THE DOOR BY A TON OF BABY ROACHES WHICH COMPLETELY GROSSED US OUT AND THAT WAS THE LAST STRAW WE CHECKED OUT IMMEDIATELY AND THE MANAGER ONLY WANTED TO GIVE US ONE NIGHT FREE , THE PREVIOUS NIGHT WE HAD TO CHANGE ROOMS DUE TO STAINED SHEETS , TUBS , ETC. I WILL NEVER BOOK AT THIS LOCATION AGAIN ITS HORRIBLE ! THE CHEAP PRICES ARE NOT WORTH IT ! DO NOT BOOK HERE RECONSIDER ! EVEN HOUSEKEEPING IS HORRIBLE !
Didn't realize that it was pet friendly until a couple of days before reservation and wasn't able to find another hotel with the number of rooms I needed. A roach was crawling on the door. The air in the hallway didn't work. The elevator didn't work. You only have 5-7 channels that don't work all the time. I had to listen to the constant dripping of water from the air conditioner. The entertainment center was raggedy and missing knows. The couch smelled like urine. It looked like dog hair on the floor. No breakfast for as much as it cost.
Great service on Dec- 28- 2017 house keeping was excellent had issue with tv in room nice lady helped me right away. Very clean rooms updated hotel location was near casinos enjoyed my stay will be back.
Red Roof Inn Suites Biloxi is a US Lodging based in Biloxi, Mississippi. Red Roof Inn Suites Biloxi is located at 14201 Cook Rd, Biloxi, MS 39532, USA.
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